Returns

RETURNS AND REORDERS

We all know how easy it is to get a bathing suit that does not fit properly or look the way we would like. One of the best reasons for shopping online is the benefit of trying suits on in the privacy of your home. We encourage you to try several styles to determine what works best for you. At Bella Donna, returns and reorders are hassle free.

ETURNS

  • For a full refund on your credit card (minus shipping and handling costs and if applicable, custom fees), your return must be postmarked within 30 business days after you receive your order.
  • All returned merchandise must be in "as-received" condition with tags and panty liners in place. If items are soiled, damaged, worn, used or in other than as received condition, they will be returned to the customer.
  • Returns are simple. Continental USA and most areas of Canada use the UPS label in your package. UPS return labels are not available for international orders from countries other than Canada. Note the Return Tracking #. The tracking number will allow you to track your return package at www.UPS.com. Please note some areas of Canada are not serviced by UPS and a return label cannot be included.
  • Shipping/handling charges and if applicable, custom fees are NON-REFUNDABLE.
  • Merchandise received after 90 days of ship date will not be accepted for credit, reorder or refund. The items will be returned to sender.
  • Items purchased anywhere other than Bella Donna¬†will be returned to the customer.
  • Please include a copy of your Packing List and state the reason for return.
  • You choose the return shipping method - for your security; we recommend you insure your package.
  • Drop it off at any UPS drop box. Click here to locate a UPS drop box or give the package to any UPS driver.

REFUNDS

  • As soon as we process your returned merchandise, the credit card you used to pay for your original order will be credited if you are due a refund. (You'll see the credit in 1-2 billing cycles on your statement.) Please allow 10-14 business days from when we receive your return for processing.
  • Customers with email addresses on file will receive an email detailing the date the refund was processed and the amount.
  • Shipping/handling charges and if applicable, custom fees are NON-REFUNDABLE.